Terms of Use

Carva informs; a mechanic confirms. Never rely on Carva alone to decide whether a vehicle is safe to drive or which part to replace.

1. Acceptance and eligibility

By creating an account or using Carva, you agree to these Terms and to our Privacy & Data Notice. If you do not agree, do not use Carva.

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account. Carva is not directed at children, and we do not knowingly collect data from anyone under 18. If we learn an account belongs to someone under 18, we may suspend or close it.

You must have the legal capacity to enter a binding agreement and, where you use Carva on behalf of a business (for example, a workshop or fleet), authority to bind that business.

2. What Carva provides

Carva organizes information supplied by you, your vehicle, connected services, and third-party sources. It provides maintenance guidance, reminders, estimates, and AI-assisted possibilities. Carva is not a mechanic, workshop, manufacturer, insurer, emergency service, or road-safety authority.

Carva does not inspect your vehicle and cannot confirm that it is safe to drive. A qualified mechanic must verify safety-critical information and diagnose faults before you repair, replace, or continue using any component.

3. AI, scans and sound results

AI, dashboard scans, warning-light matching, predictive maintenance, and sound analysis may be incomplete, inaccurate, or affected by poor image quality, microphone positioning, background noise, missing history, or an incorrectly identified vehicle. Confidence percentages rank possibilities; they are not guarantees that a part has failed.

Do not replace parts, ignore a warning, delay professional help, or continue driving solely because of a Carva result. If steering, braking, tyres, temperature, oil pressure, battery safety, or another critical system may be affected, stop safely and seek qualified assistance.

4. Learn My Car and regional guidance

Learn My Car may retrieve manufacturer manuals, service schedules, and other named sources for the vehicle identity and market you provide. You must confirm the exact year, trim, engine, transmission, and market. The owner's manual, vehicle labels, manufacturer instructions, and applicable local requirements take priority over anything Carva shows.

Carva may separately explain how climate, fuel quality, product availability, severe-use conditions, or local market practice could affect a choice. A regional suggestion does not change a manufacturer specification. Confirm oil, fluid, tyre, battery, torque, and service information with the owner's manual and a qualified mechanic.

5. Your information and responsibility

You are responsible for the accuracy of vehicle, odometer, service, fuel, and symptom information you provide. Odometer values are kept as a non-decreasing record to protect the integrity of maintenance and mileage calculations. If a genuine reset occurs (for example, an instrument cluster or odometer replacement), contact support with supporting evidence so we can correct the record -- do not attempt to falsify mileage, documents, expenses, or vehicle history.

Location, trip, parking, and fuel estimates depend on device sensors and third-party map data and may be delayed or wrong. Obey traffic laws and never operate the phone while driving. A passenger should handle any interaction that cannot safely wait.

In clubs, Road Trips and anything else other people can see, do not post harassment, hate, threats, sexual content, scams, spam, other people's private information, or anything illegal. You can report a message, a person or a Carva AI answer from inside the app, and block anyone. Carva reviews reports and may remove content or suspend accounts that break these rules.

6. Your content and licence to us

"Your Content" means photos, audio, vehicle data, and other material you submit to Carva (for example, a dashboard photo or an engine sound recording).

You retain ownership of Your Content. You grant Carva a worldwide, non-exclusive, royalty-free licence to host, process, reproduce, and analyse Your Content -- including sending it to the third-party AI or service providers described in our Privacy & Data notice -- solely to provide, secure, and support the features you use. This licence ends when you delete the content or close your account, except where we must retain it to comply with law, resolve disputes, or enforce these Terms.

You confirm that Your Content does not infringe another person's rights and that you have any consent needed (for example, if a photo includes another person's vehicle or number plate).

7. Carva's intellectual property

Carva's software, design, trademarks, logos, and underlying content (excluding Your Content and third-party sources) belong to Carva or its licensors. Nothing in these Terms transfers ownership of that intellectual property to you. You may use Carva only as these Terms permit, and may not copy, reverse-engineer, resell, or create derivative products from it without our written permission.

8. Accounts, subscriptions and credits

You are responsible for activity on your account and for keeping your login credentials secure. Paid plans, renewals, cancellations, refunds, and in-app purchases also follow the terms shown by Apple, Google, RevenueCat, or the applicable payment provider. M-Pesa PIN entry occurs only in Safaricom's official prompt -- Carva will never ask you to enter it elsewhere.

Carva will show material prices, renewal terms, and credit costs before purchase or use. Beta, administrator, and store-review access are server-controlled and cannot be granted via the mobile app.

9. Privacy and data protection

Carva processes personal data as described in our Privacy & Data notice and in accordance with Kenya's Data Protection Act, 2019, and any applicable regulations issued by the Office of the Data Protection Commissioner (ODPC).

A feature will explain when information is sent to a third-party AI or service provider and request any permission required for that transfer. Optional contributions for improving Carva remain off unless you choose them. You may exercise your rights under the Data Protection Act (access, correction, deletion, objection) as described in the Privacy & Data notice or by contacting privacy@getcarva.com.

Third-party maps, manuals, stores, and services have their own availability and terms. Carva does not control their content and does not guarantee that a link remains current.

10. Disclaimers

Carva is provided on an "as available" basis. To the fullest extent permitted by law, Carva does not promise uninterrupted operation, exact sensor readings, a correct diagnosis, or that every maintenance issue, warning, or unsafe condition will be detected. Carva disclaims all warranties not expressly stated in these Terms, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except where such disclaimer is not permitted by Kenyan consumer law.

11. Limitation of liability

To the fullest extent permitted by law:

• Carva, its officers, employees, and licensors are not liable for indirect, incidental, special, consequential, or punitive loss (including lost profits, lost data, or vehicle damage) arising from reliance on informational guidance, unavailable services, or inaccurate user or third-party data.
• Carva's total aggregate liability for any claim arising from or relating to these Terms or your use of Carva is limited to the amount you paid Carva in the twelve (12) months before the claim arose.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under Kenyan consumer protection law, including the Consumer Protection Act, 2012, or liability for death, personal injury, fraud, or willful misconduct.

12. Indemnification

You agree to indemnify and hold harmless Carva, its officers, employees, and licensors from any claim, loss, or expense (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your misuse of Carva, including disregarding a safety warning or falsifying vehicle data; or (c) your violation of a third party's rights, including through Your Content. This does not apply to the extent the claim arises from Carva's own negligence or breach of these Terms.

13. Term, suspension and termination

These Terms apply for as long as you use Carva. You may stop using Carva and request account closure by contacting support. Self-service deletion remains unavailable until Carva can complete the full server-side process safely.

We may suspend or terminate your access, immediately and without notice, if we reasonably believe you have engaged in abusive, fraudulent, unsafe, or unlawful use, or breached these Terms. Where practical, we will give notice and an opportunity to resolve the issue first.

On termination, your right to use Carva ends immediately. Sections that by their nature should survive (including Sections 6, 7, 9, 11, 12, 14, and 15) survive termination. Unused credits or subscription time are handled according to the applicable store's refund policy referenced in Section 8, unless Kenyan law requires otherwise.

14. Dispute resolution and governing law

These Terms are governed by the laws of Kenya, without prejudice to any mandatory consumer protection that applies where you live, including your rights under Article 46 of the Constitution of Kenya and the Consumer Protection Act, 2012.

Before filing a claim, please contact us at support@getcarva.com so we have an opportunity to resolve the issue directly. We aim to respond within 14 days. Most disagreements are resolved faster this way than through a court process.

Nothing in these Terms requires you to use arbitration, waives your right to bring a claim in court, or prevents you from joining or bringing a class or group proceeding -- the Consumer Protection Act, 2012 (Section 88) limits how far a consumer contract can restrict those rights, and we do not attempt to override it. Subject to that, the courts of Kenya sitting in Nairobi have jurisdiction over any dispute that is not resolved informally.

15. General provisions

Changes to these Terms. We may update these Terms to reflect new features, safety controls, or legal requirements. If a change is material, Carva will show the new version and require acceptance before continued use.

Severability. If any provision of these Terms is found unenforceable, the remaining provisions continue in full force.

Entire agreement. These Terms, together with the Privacy & Data Notice, are the entire agreement between you and Carva regarding its use, and supersede prior agreements on the same subject.

No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.

Assignment. You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Force majeure. Carva is not liable for delay or failure caused by events beyond our reasonable control, including outages of third-party services, network failures, or acts of government.

Notices. We may notify you through the app, by email, or by posting on getcarva.com. Legal notices to Carva should be sent to support@getcarva.com or P.O. Box 1483-00100, Nairobi, Kenya.

Contact Carva

Terms, account, or billing questions: support@getcarva.com
Data protection questions: privacy@getcarva.com
Reporting a security problem: security@getcarva.com
Web: getcarva.com